Refund Policy
Last updated: September 26, 2026
Right now, no paid CareerCraft AI plan can be purchased. The Pro and Team tiers on our pricing page are marked "Coming soon" and have no billing behind them yet. The policy below is a draft of what will apply once a paid plan launches, published in advance for transparency — it will be reviewed and finalized before anyone is actually charged.
1. Free tier
The Free plan costs nothing and is not subject to any refund process — there's nothing to refund.
2. Cancelling a subscription
You will be able to cancel a paid plan at any time from Settings → Account → Billing. Cancelling stops future renewals; you keep access through the end of the billing period you already paid for.
3. Refunds
Subscriptions are billed in advance for the coming period and, once launched, are expected to be non-refundable for that period once it has started — the same model used by most monthly SaaS products. Two exceptions we intend to honor:
- A duplicate or clearly mistaken charge (contact us and we'll correct it).
- A billing error caused by us — for example, being charged after you cancelled, or for a plan you didn't select.
4. Provider costs are separate
CareerCraft AI is bring-your-own-key: any usage costs billed by your configured AI provider (OpenAI, Anthropic, Google, etc.) are between you and that provider, are never collected by us, and are not covered by this policy.
5. How to request one
Once billing exists, email billing@careercraftsai.me with your account email and the charge in question.